Privacy Policy
Quick summary
We store your account, team, and billing info to run the service. Your documents are encrypted at rest and in transit on Microsoft Azure. We don’t sell your data or use your document contents for ads or model training.
1) Who we are
PageTurnPDF (“we”, “us”, “our”) provides tools to upload, edit, sign, and manage PDF files. Questions? Email support@pageturnpdf.com.
2) What this policy covers
This policy explains what we collect, why we collect it, how we use and share it, and the choices you have.
3) The information we collect
a) You provide to us
- Account & team info – name, email, password (or OAuth identifier), team name, roles.
- Documents & annotations – files you upload, edits, signatures, thumbnails, and related metadata.
- Billing – subscription tier, payment method and invoices (processed by our payment partner).
- Support – messages, attachments, and contact details you send us.
b) Collected automatically
- Usage & device data – app events, pages/actions used, approximate location by IP, device/browser type, crash/error logs, timestamps.
- Cookies / local storage – to keep you signed in and remember preferences. See Cookies below.
4) How we use your information
- Provide and improve the service – render PDFs, save edits, generate previews, keep you signed in, measure reliability/performance.
- Customer support & security – troubleshoot issues; detect abuse, fraud, and unauthorized access.
- Payments – manage subscriptions, invoices, and receipts.
- Product communications – service updates, billing notices, and (if you opt in) feature tips.
- Legal – comply with law, enforce terms, and protect rights.
We do not sell personal information. We do not use your document contents for ads or to train models.
5) Where we store and process data
We host the service on Microsoft Azure data centers. Data is encrypted in transit (TLS 1.2+) and at rest (e.g., AES-256). Access to production systems is restricted by role, logged, and audited.
We aim to store data in the region closest to your account’s location when possible. Certain processing (e.g., backups, CDN) may occur in other regions for redundancy and performance.
6) Who we share data with (service providers)
We use trusted providers to run PageTurnPDF. They only process data on our instructions and under contract:
- Microsoft Azure – hosting, databases, storage, logs.
- Authentication providers – Google / Microsoft OAuth (if you choose to sign in with them).
- Payments – Stripe (or equivalent) for card processing and invoicing.
- Email – transactional email (e.g., code delivery, receipts).
- Analytics/telemetry – aggregated usage and crash/error reporting.
We may disclose data if required by law, to protect users, or to defend our rights.
7) Your documents & content
We store uploaded documents, generated thumbnails, and your edits to enable features (annotate, sign, merge/split, compress, etc.).
We don’t review your content unless you ask us to during a support case, there’s a security/emergency risk, or we are legally required. Such access is limited, logged, and time-bounded.
Deletions – when you delete a document or account, we remove active copies promptly; residual copies may remain in backups for a limited period (see Retention).
8) Retention
- Account data – retained while your account is active.
- Documents – retained until you delete them, your plan ends, or your account is closed.
- Backups – encrypted backups are cycled and typically expire within 30–90 days.
We may keep minimal records (e.g., invoices, security logs) as required by law.
9) Your choices & rights
- Access / export – request a copy of your data.
- Correction – update your profile details.
- Deletion – delete documents or close your account.
- Opt-out – control email preferences (except essential service emails).
- Cookies – manage cookies in your browser or via our cookie settings (where available).
Residents of certain regions (e.g., EEA/UK, California) may have additional rights such as data portability and objection/restriction of processing. Contact us to exercise these rights.
10) Cookies
We use strictly necessary cookies (authentication, security), functional cookies (preferences), and limited analytics/performance cookies. You can control cookies via your browser. Blocking some cookies may affect how the site works.
11) Security
We apply layered security: encryption in transit/at rest, access controls, least-privilege roles, monitoring, and vulnerability management. No method is 100% secure; please use a strong password and keep your account details safe.
12) Children’s privacy
PageTurnPDF is not intended for children under 13 (or the age required by local law). We do not knowingly collect data from children.
13) International transfers
If data is transferred across borders, we use appropriate safeguards (e.g., standard contractual clauses) as required by law.
14) Changes to this policy
We may update this policy to reflect changes to our service or legal requirements. We’ll update the “Last updated” date and, when changes are material, provide additional notice (e.g., email or in-app).
15) Contact us
Questions or requests: support@pageturnpdf.com
PageTurnPDF — Ontario, Canada